Frequently Asked Questions

When and how do I receive my ticket?
‍After purchasing your ticket, you’ll receive two emails; one is a receipt for the purchase, the other includes instructions to join your event(s). Be sure to check your SPAM folder if you don’t receive these emails in a few minutes. If you did not receive both of these emails, shoot us a note at and we’ll send it ASAP.
How do I join my event?
You’ll need two things to join your event: your event link and your unique 8-digit code. Once you click the event link, you’ll be asked to enter your 8-digit code. Be sure not to share your 8-digit code as it can only be used one time.
What if my ticket includes a streaming event and a Meet & Greet?
You’ll receive two links, one for your streaming event and one for your Meet & Greet.
What happens when I join a Meet & Greet?
Once you log in, you'll be placed into a queue. As soon as the event starts, you'll see your place in the queue. Queue positions are first come first served. Log in early to get a good spot!
When should I log into my event?
You can log in any time after purchasing tickets! We recommend logging in at least 15 minutes early to be sure everything is working perfectly and chat with other fans.
What do I need to join my Meet & Greet?
You’ll need a device with a modern browser, a camera and mic, and a solid internet connection. Take this browser and network test well before your event to be sure everything is working perfectly.
What do I need to join my streaming event?
You can watch the event on any device with a modern browser and a solid internet connection!
What happens if I miss my Meet & Greet?
Unfortunately, Meet & Greets cannot be rescheduled. Please be sure to log in early!
Can I record my streaming event or Meet & Greet?
Audio and/or video recording of any event is strictly prohibited and will result in the immediate loss of access to StagePilot Live and events on our platform. That said, most artists will supply a video of your Meet & Greet via email after your call. If you have any questions, shoot us a note at
When will I receive my merch?
Every event is different, but merch is typically shipped 3-4 weeks after the event.
What is your refund and exchange policy?
All purchases are final. We do not refund, exchange, or cancel orders. If you have any questions, shoot us a note at before you make a purchase.
What if I have a question?
We’re here to help! Shoot us a note at